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Raising your CQC rating is a process, we make it smoother.

Making the process to high CQC ratings easier.

Through High-Quality and Trusted Training.

Our courses provide you with:

• Increased confidence from consistent high ratings and trust from patients and their families.

• Reduced stress and added ease due to a simplified and efficient process.

• Higher morale among staff due to less pressure and improved working environment.

• Better Patient Safety and Experience

Day 1: Emphasising Caring in Healthcare Services

Introduction

• Overview of CQC Updates: Brief on the CQC's July 2022 confirmation regarding the single assessment framework, maintaining the five key questions and four-point rating scale.

• Importance of Caring: Discuss why the "Caring" aspect is crucial in healthcare services, linking it to patient satisfaction, outcomes, and overall service quality.

Module 1: Understanding CQC Requirements

• Presentation: Detailed explanation of CQC expectations around the "Caring" dimension, including regulatory standards and benchmarks.

• Interactive Discussion: Engage participants in discussing how these requirements translate into daily healthcare practices.

Module 2: Assessing Your Service's Caring Quotient

• Self-Assessment Activity: Participants use a structured checklist aligned with CQC's caring criteria to assess their current services.

• Group Sharing: Share insights and common challenges in maintaining a high level of care.

Module 3: Strategies for Improvement (1.5 hours)

• Workshop on Kindness, Respect, and Compassion: Hands-on activities and role-plays to practice and improve these essential qualities in patient care.

• Involving Patients in Care Decisions: Techniques and tools to enhance patient involvement, including shared decision-making models.

Module 4: Privacy, Dignity, and Frontline Staff Training

• Privacy and Dignity Measures: Discuss practical measures to ensure these aspects in patient care, including environmental adjustments and staff behaviour.

• Training for a Caring Culture: Explore training modules and educational tools for frontline staff to embed a caring culture within the service.

Reflection and Action Planning

• Reflective Practice: Guided session for participants to reflect on their service's current state and identify critical areas for improvement.

• Action Planning Workshop: Assist participants in developing tailored action plans to enhance their services' "Caring" aspect with SMART goals.

Conclusion and CPD Information

• Wrap-Up and Q&A: Summarize critical takeaways from the masterclass and open the floor for any final questions or clarifications.

• CPD and Revalidation Guidance: CPD Certificates will be issued.

Additional Masterclass Features

• Post-Masterclass Support: Group forum for all participants to discuss issues with past and future participants.

This session plan is designed to be engaging, informative, and practical, ensuring that participants leave with a clear understanding of CQC requirements, an assessment of their current practices, and concrete strategies for fostering a more caring healthcare service.

Day 2: Enhancing Safety in Healthcare Services

Introduction

• CQC Framework Overview: Brief explanation of the single assessment framework, emphasizing the "Safe" domain's significance within the five key questions.

• Safety in Healthcare: Discussion on the critical role of safety in patient care, staff well-being, and overall service quality.

Module 1: CQC Safety Standards

• Presentation on CQC Expectations: Detailed exploration of what CQC considers under the "Safe" domain, including safeguarding, cleanliness, and medication management.

• Interactive Q&A: Facilitate a session where participants can ask questions to clarify their understanding of safety standards.

Module 2: Assessing Your Service's Safety

• Safety Audit Activity: Participants conduct a mini-audit of their services using a checklist based on CQC safety criteria.

• Group Feedback: Share findings in small groups to identify common safety challenges and successful practices.

Module 3: Risk Management and Mitigation

• Risk Identification Workshop: Engage participants in identifying potential safety risks within healthcare settings.

• Mitigation Strategies: Breakout sessions focused on developing practical strategies to mitigate identified risks, including emergency preparedness and incident reporting.

Module 4: Safeguarding and Infection Control

• Safeguarding Principles: Presentation on safeguarding policies, recognizing vulnerabilities, and responding to concerns.

• Infection Control Best Practices: Interactive session on maintaining high standards of cleanliness and hygiene, including hand hygiene and PPE protocols.

Module 5: Medication Safety and Clinical Competence

• Medication Management: Discuss safe medication prescribing, storage, and administration practices.

• Ensuring Clinical Competence: Strategies for maintaining and verifying the competence of clinical staff, including ongoing training and assessments.

Reflection and Improvement Planning

• Reflective Practice Session: Guided reflection on the current state of safety in participants' services and identification of improvement areas.

• Action Plan Development: Workshop to help participants create tailored action plans for enhancing safety, with clear objectives and timelines.

Conclusion and CPD Information

• Summary and Final Q&A: Recapitulate the masterclass's key points and address any lingering questions.

• CPD and Revalidation Guidance: CPD Certificates will be issued.

Additional Masterclass Features

• Post-Masterclass Support: Group forum for all participants to discuss issues with past and future participants.

This masterclass is designed to be comprehensive and interactive, ensuring participants leave with a deep understanding of the "Safe" domain requirements, a critical assessment of their practices, and actionable strategies for enhancing safety in their healthcare services.

Day 3: Ensuring Effectiveness in Healthcare Services

Introduction

• CQC Framework Insight: Briefly explain the CQC's approach under the single assessment framework, focusing on the "Effective" domain among the five key questions.

• Significance of Effectiveness: Discuss the importance of effectiveness in healthcare, linking it to quality of care, patient satisfaction, and clinical outcomes.

Module 1: Understanding CQC Standards for Effectiveness

• Detailed Presentation: Explain CQC expectations for effectiveness, including clinical effectiveness, evidence-based practice, and consent.

• Q&A Session: Provide an opportunity for participants to clarify their understanding of what constitutes effective care under CQC guidelines.

Module 2: Evaluating Service Effectiveness

• Effectiveness Self-Evaluation: Participants use a guided framework to assess their service's effectiveness, considering treatment outcomes and patient feedback.

• Group Discussion: Share assessment outcomes to identify common areas of strength and improvement.

Module 3: Evidence-Based Practice and Clinical Guidelines

• Workshop on Evidence-Based Care: Interactive session on integrating the latest research and clinical guidelines into practice, including critical appraisal skills.

• Group Activity: Apply evidence-based principles to develop care pathways or treatment plans for common conditions relevant to participants' practice areas.

Module 4: Measuring Outcomes and Quality Improvement

• Outcome Measurement Tools: Overview of tools and methods for measuring patient outcomes.

• Quality Improvement Workshop: Participants identify a service area for improvement and use a QI (Quality Improvement) framework to devise a plan, incorporating outcome measures as key indicators.

Module 5: Patient-Centered Care and Informed Consent

• Patient-Centred Care Principles: Discuss the core elements of patient-centred care, including respect for patient preferences, involvement in decision-making, and care coordination.

• Consent Process Deep Dive: Role-play exercises to practice effective communication strategies for obtaining informed consent, considering literacy levels and cultural sensitivity.

Reflection and Action Planning

• Reflective Session: Facilitate a reflection on participants' services regarding effectiveness, encouraging identifying specific areas for enhancement.

• Development of Action Plans: Support participants in creating actionable improvement plans, focusing on incorporating evidence-based practices and improving patient outcomes.

Conclusion and CPD Information

• Recap and Final Q&A: Summarize the masterclass's key learnings and address any final questions from participants.

• CPD and Revalidation Guidance: CPD Certificates will be issued.

Additional Masterclass Features

• Post-Masterclass Support: Group forum for all participants to discuss issues with past and future participants.

This session is structured to be interactive and practical, ensuring that participants gain a comprehensive understanding of the "Effective" domain, evaluate their current practices, and leave with concrete strategies for enhancing the effectiveness of the healthcare services they provide.

Day 4: Cultivating Responsiveness in Healthcare Services

Introduction

• Overview of the CQC Framework: Briefly explain the CQC's single assessment framework, focusing on the "Responsive" domain within the five key questions.

• Importance of Responsive Care: Discuss the significance of responsiveness in healthcare, emphasizing timely and tailored care to meet patient needs.

Module 1: CQC Standards for Responsiveness

• Presentation on CQC Expectations: Detailed explanation of what the CQC looks for in responsive services, including accessibility, personalization, and meeting diverse needs.

• Interactive Q&A: Allow participants to ask questions to deepen their understanding of responsive care criteria.

Module 2: Assessing Service Responsiveness

• Responsiveness Self-Assessment: Participants evaluate their services using a guided checklist that mirrors CQC responsiveness criteria.

• Group Insights Sharing: Facilitate a discussion where participants share their self-assessment findings, highlighting areas of strength and areas needing improvement.

Module 3: Improving Access and Timeliness

• Access Improvement Workshop: Participants work on identifying barriers to service access in their settings and brainstorm solutions to enhance accessibility and reduce waiting times.

• Timeliness Activities: Use role-playing or scenario-based exercises to improve scheduling, triage, and patient flow processes.

Module 4: Personalization and Meeting Diverse Needs

• Personalised Care Planning: Interactive session on creating care plans that reflect individual patient preferences, needs, and values.

• Diversity and Inclusion Training: Discuss strategies for ensuring services are culturally competent and inclusive, catering to the community's diverse needs, including vulnerable groups.

Module 5: Service Adaptability and Innovation

• Innovation Brainstorm: Encourage creative thinking around service delivery models that respond more effectively to patient needs, including the use of technology.

• Adaptability Workshop: Participants identify recent challenges (e.g., pandemic response) and explore how services adapted, extracting lessons for future responsiveness.

Reflection and Planning for Improvement

• Reflective Practice: Guide a reflective session on current responsiveness levels in participants' services and identify key improvement areas.

• Action Plan Development: Assist participants in formulating specific, actionable plans to enhance responsiveness with achievable goals and timelines.

Conclusion and CPD Information

• Wrap-Up and Final Q&A: Summarize the masterclass's key points and open the floor for any remaining questions.

• Information on CPD and Revalidation: CPD Certificates will be issued.

Additional Masterclass Features

• Post-Masterclass Support: Group forum for all participants to discuss issues with past and future participants.

This masterclass is designed to be informative and hands-on, ensuring participants leave with a clear understanding of the "Responsive" domain requirements, an assessment of their current practices, and practical strategies for developing more responsive healthcare services.

Day 5: Fostering Well-led Healthcare Services

Introduction

• CQC Framework Overview: Introduction to the CQC's single assessment framework focusing on the "Well-led" domain among the five key questions.

• Significance of Leadership: Discussion on the importance of strong leadership in healthcare, emphasizing its impact on service quality, staff morale, and patient outcomes.

Module 1: CQC Expectations for Well-led Services

• Presentation on Leadership Standards: Detailed exploration of what constitutes a well-led service according to the CQC, including vision, strategy, and culture.

• Interactive Q&A: Engage participants in a question-and-answer session to clarify the CQC's leadership criteria and expectations.

Module 2: Assessing Leadership and Culture

• Leadership Self-Assessment: Participants evaluate their own leadership styles and the prevailing culture within their teams or services using structured tools.

• Group Discussion: Share insights from the self-assessments to identify common leadership strengths and areas for development.

Module 3: Vision, Values, and Strategy

• Vision and Values Workshop: Interactive session to help participants articulate or refine their service's vision and values, ensuring alignment with staff and patient needs.

• Strategic Planning Activity: Participants work on developing or reviewing their service's strategic plan, focusing on actionable steps that reflect their vision and values.

Module 4: Effective Governance and Risk Management

• Governance Frameworks: Presentation on establishing robust governance structures that support accountability, performance monitoring, and risk management.

• Risk Management Exercise: Group activity to identify potential risks within services and develop mitigation strategies, enhancing participants' risk management skills.

Module 5: Staff Engagement and Empowerment

• Engagement Strategies: Explore effective techniques for engaging and empowering staff, including communication, professional development, and recognition programs.

• Empowerment Workshop: Conduct role-play or scenario-based exercises to practice empowering leadership behaviours, such as delegation and supportive feedback.

Module 6: Driving Continuous Improvement

• Continuous Improvement Models: Overview of models and frameworks for continuous quality improvement, such as PDSA (Plan-Do-Study-Act) cycles.

• Improvement Project Planning: Guide participants in planning a small-scale improvement project relevant to their area of work, incorporating principles of continuous improvement.

Reflection and Action Planning

• Reflective Practice: Facilitate a session for participants to reflect on their leadership and the current state of their services, identifying critical areas for leadership development.

• Action Plan Development: Support participants in creating detailed action plans to enhance leadership and governance in their services, with clear objectives and timelines.

Conclusion and CPD Information

• Summary and Final Q&A: Recap the key learnings from the masterclass and address any remaining questions or concerns.

• CPD and Revalidation Details: Inform participants about how the masterclass contributes to Continuing Professional Development (CPD) and can be used as evidence for professional revalidation, including the process for peer group approval.

Additional Masterclass Features

• Post-Masterclass Support: Group forum for all participants to discuss issues with past and future participants.

This masterclass is structured to be comprehensive and interactive, ensuring that participants leave with a thorough understanding of what it means to lead a well-led service, a self-assessment of their leadership and organizational culture, and practical strategies for improvement.

Dates:

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