You are a Leader in Healthcare................. We are the leading Trainers in Healthcare Join us on this journey to becoming Outstanding Together

Raising your CQC rating is a process, we make it smoother.

Making the process to high CQC ratings easier.

Through High-Quality and Trusted Training.

As a healthcare organisation, you must keep abreast of the new framework and the constant rule changes.

Your organisation had not only to meet but exceed these criteria.

Otherwise, there is:

• The fear of a declining CQC rating impacts patient trust and reputation.

• Overwhelmed by too much information and constant changes.

• Struggle to ensure consistent compliance across all departments within the hospital.

Our courses provide you with:

• Increased confidence from consistent high ratings and trust from patients and their families.

• Reduced stress and added ease due to a simplified and efficient process.

• Higher morale among staff due to less pressure and improved working environment.

• Better Patient Safety and Experience

Day 1: Foundation, Safe, and Effective Domains

Morning Session: Understanding CQC Framework and Foundations for Excellence

• Introduction and Course Overview

  • Welcome, objectives, and overview of the CQC's assessment criteria for "Outstanding."

• Understanding the CQC Framework

  • Deep dive into the CQC's methodology, with a focus on what differentiates "Outstanding" from lower ratings.

• Building a Culture of Excellence

  • Strategies for cultivating a culture that supports continuous improvement and excellence across all service aspects.

• Coffee Break

• The "Safe" Domain: Beyond Compliance

  • Exploring advanced safety protocols, innovative practices, and how to proactively manage risks to ensure patient and staff safety.

Afternoon Session: Effective Domain and Breakout Workshops

• The "Effective" Domain: Evidence-Based Excellence

  • Emphasizing the importance of evidence-based practices, outcome measurement, and personalized care planning to achieve effectiveness.

• Lunch Break

• Breakout Workshops: Implementing Excellence in Safety and Effectiveness

  • Participants divide into groups to work on case studies and scenarios, applying concepts of safety and effectiveness to practical situations.

• Debrief and Reflection

  • Groups share their strategies and insights, fostering collaborative learning and idea exchange.

Day 2: Caring, Responsive, Well-led, and Integration

Morning Session: Caring and Responsive Domains (

• The "Caring" Domain: Compassion in Action (1 hour 30 minutes)

  • Focus on delivering care with compassion, dignity, and respect, including strategies to enhance patient engagement and support.

• Coffee Break

• The "Responsive" Domain: Meeting Individual Needs

  • Addressing how services can be tailored to meet the needs of diverse patient populations, ensuring accessibility, and adapting services to feedback.

Afternoon Session: Well-led Domain and Course Integration

• The "Well-led" Domain: Leadership and Vision

  • Examining the characteristics of outstanding leadership, governance structures, staff engagement, and fostering a shared vision.

• Lunch Break

• Integrating Domains for Outstanding Service

  • Strategies to integrate the five domains into a cohesive approach for service improvement and sustainability.

• Action Planning Workshop

  • Participants develop an action plan for their services, incorporating learnings from all five domains to drive improvements towards "Outstanding."

• Closing Session: Next Steps and Evaluation

  • Summary of key takeaways, discussion on implementing action plans, course evaluation, and closing remarks.

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